rang my ISP's help desk and they tell me it's a microsoft problem. Thanks for your feedback, it helps us improve the site. http://hosting.intermedia.net/support/kb/?id=1306. The credentials page will pop up over and over when trying to verify the account. No matter if I use my Office 365 (Azure AD) password with what's provided or if I remove "MicrosoftAccount\" from the email address, Outlook refuses to connect to it. However, I'm unable to do that this time. Great! Make sure your Office applications are updated. Add an Outlook.com or Microsoft 365 account. SamSmart84 Verify your account The user has office 365 business premium, we've never had an issue before with this. If I understood you correctly, you want to create the user account in your on-prem AD and have a corresponding O365 account created for the same user. on I've tried all the different combinations in the setup page but nothing works. I will say this, in researching, I've seen several articles about shared mailboxes and calendars where the 'cross-premises access permissions' were blocked. 10. Solved Microsoft Office 365. Now it works. Sometimes, when I install a new PC and install Office via Intune, I can not add my own account to Outlook. Nothing. I could autodiscover and open her account, logged in as her on a different computer and the same for my account, logged in as me on her computer. Verify your account to enable IT peers to see that you are a professional. Track users' IT needs, easily, and with only the features you need. Swapped her PC out and the problem went away. It comes up with the auto account setup, asking for name, email, password and confirm password. The behavior is that because I'm using the same email, Outlook now assumes it's an MSA account and refuses to use the domain with the autodiscovery DNS entry for my domain to resolve to O365 Exchange servers to lookup the account. Trying to remember, but I don't recall seeing if that's been recently implemented, or if it's been like that forever. I've tried all the available options using the offered manual settings and (quote) "Something went Wrong". So..... odd issue. Getting pretty damn good with Powershell though. Note: Some email providers, like Gmail, Yahoo, and iCloud, require you to turn on two-factor authentication and set up an app password. You can use the sync engine to automatically create the O365 account after the AD account has been provisioned. The only time I've run into that is when I've forgotten to remote enable mailboxes (we're in hybrid mode with ADFS). to enable IT peers to see that you are a professional. After you've finished, you can add more accounts. I have had this happen because of auto discover issues with a former on premise configuration, but usually it's because of missing updates for Office. Suddenly, just installing the MS Sign-on Assistant and logging in one time with IE - it works. Continued using it like that even after moving all the users to O365. I don't know what could have changed in O365 that affected my access to a local mailbox (I've created a few others for testing, can't access those either) but it sure is a big coincidence. Everything appears to be lining up properly, it just won't add. This topic has been locked by an administrator and is no longer open for commenting. I had 4 email accounts working in outlook but since I formatted the hard drive and upgraded the operating system I can't add these existing account into Outlook. I've When you first start Microsoft Outlook, you will need to add an account. Type in your email address, then select Connect. Apr 15, 2015 at 21:05 UTC. I've been working on that now for two weeks with no success. I've been working off an on for a couple of months to find a way to reliably map a drive letter to an O365 library. and if you go to https://portal.office.com you can sign into that user account OK ?
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