Also check the below earlier threads: this problem only with remote users but our HQ and VPN branches using the outlook without any interruption. Therefore, I recommend you restart or re-add account to Outlook client, and view whether same issue occurs. Hi IT PROS, need your help regarding the issue that we are facing. Good Luck! we will go deep investigation for this issue. Please remove the local exchange server IP from host record. Regards, Satish S. EX212047 Start time: Monday, May 4, 2020, at 7:00 AM UTC. Still having the issues. If the problem is connectivity sometimes the issue is caused by IPv6 not working properly. Outlook keeps disconnecting Hello, Since 2 days my outlook keeps disconnecting and asks for credentials again and again. I've disabled ipv6. I have a 2nd problem as well that started at about the same time. Most time exiting from Outlook and bringing it back up will solve the problem, sometime a Windows restart is required. Both office network can talk to each other over MPLS. Thanks for your feedback, it helps us improve the site. And based on my check, it has been resolved in Press question mark to learn the rest of the keyboard shortcuts. Thanks. problem started within the last month or so. crpence BUT, I don't think there is a need of entry of exchange server Yes, you need to check the bandwidth usage, might be the SAP client consuming all the bandwidth. I am having the same problem, Outlook 2016 disconnects from the Exchange Server often. You can follow the question or vote as helpful, but you cannot reply to this thread. and also tried the workarounds on this site. Outlook 2016 disconnecting from exchange server, Office 2016, Office 2019, and Office 365 ProPlus - IT Pro Discussions. Is there way to generate log from outlook related to connectivity. Reinstalled office, recreated users Outlook profile ? So the issue is that I can't add his email using auto discover but can using the office 365 tool kit. Follow the steps in this KB to test if this could be the issue you are seeing, https://support.microsoft.com/en-us/help/3134780/outlook-displays-a-disconnected-status-when-ipv6-is-enabled. If you have feedback for TechNet Subscriber Support, contact Have whitelisted everything for 365. tnmff@microsoft.com. can be fixed. If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via tnmff@microsoft.com. If you have any questions or needed further help on this issue, please feel free to post back. If it's in the … Microsoft 365 Apps or Office 365 Business. as for now we are observing the outlook of each user. Does the disconnect happen for all people at the same time? Outlook 2016/Office 365 rules stopped working. It's probably a network connectivity issue. on my iPhone that have to be manually marked as read, a pain. Thank you for your reply, yes exchange server ip will repond if i will ping (assumed that exchange ip is added already to the hosts file). we have exchange server 2013 which located in our other office branch (other country) and we are located in (PH) currently our user that has microsoft exchange account keep disconnecting in outlook. We had this issue due to IPV6 being the default. For detailed information about the issue, please I have looked to see if we have had any network issues and everything looks good. Please keep updating. Either you need to increase the MPLS bandwidth or ask the ISP if they can configure QoS rule to provide certain bandwidth particular for your exchange traffic. Private Message (PM) as this may indicate either a scoping issue or an independent problem.
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