DameWare Remote Support

DameWare Remote Support

Reliable and easy-to-use tool for remote software support and remote administration of IT tasks.

Features of the program

◊Easy and simple remote access to Windows, Linux and Mac OS X systems of desktop computers, laptops and servers.

◊Remote remediation and management of servers and workstations.

◊Remote reboot, start / stop services and processes, copy / delete files, view and delete event logs.

◊ Manage multiple AD domains, users and groups, and remote password reset.

◊Remote access to PCs on the Windows platform with iOS and Android devices.

Remote control of desktop computers, laptops and servers

DameWare Remote Support includes Mini Remote Control (MRC), which allows:

◊View the screen at the same time as end users

◊Submit files during a remote session

◊Run sessions through MRC, RDP or VNC

◊True chat with end users

◊ Remotely monitor computers on Windows, Mac OS X and Linux

Secure remote access to computers outside the firewall

By deploying DRAM together with DameWare Central Server through a proxy, it can serve users around the world via the Internet:

◊Remote search and error correction

◊Remote control of computers beyond the boundaries of the firewall

◊Communication with the end user via chat

◊Easy transfer of files

Centralized management of users, licenses and host lists

DameWare Remote Support now includes DameWare Central Server and an administration console with advanced settings that allow you to:

◊Manage all DameWare users and permissions

◊Create and share global host lists

◊ Control and activation of all DRS and MRC licenses

◊View current sessions over the Internet and mobile devices

End-user support for iOS and Android mobile devices

Added an application to work on smartphones and tablets Android and iPhone / iPad, which allows:

◊Remote Windows computers remotely

◊See and resolve end-user problems on any systems

◊Support servers and workstations

Remote execution of Windows administrative tasks

DameWare Remote Support allows you to search for and fix errors on Windows computers without having to create a remote session. This functionality allows:

◊ Reboot services and processes

◊Manage disks and peripherals

◊Review system performance monitoring

◊View and clear event logs

◊ Edit registration

Managing Multiple Active Directory Domains

Ability to manage multiple Active Directory domains with the following features:

◊Restore User Accounts and Change Passwords

◊Management of the departments of the organization

◊ Updating extended AD attributes

◊Add users to groups

◊ Editing Group Policies

Remote support for computers through Intel vPro AMT

DameWare Remote Support allows you to search for and fix errors on a remote computer, regardless of its operating system, thanks to the built-in Intel vPro AMT functions:

◊ Remote access via AMT KVM Viewer

◊ Restarting computers that are in a fault state

◊Removing remote computers from sleep or hibernation

◊Changing BIOS settings on a remote system

Exporting Active Directory Objects and Windows Configurations

The built-in tool allows you to export AD objects and WMI information into a large number of CSV or XML formats:

◊Viewing the settings of software installed on the remote computer

◊Setting configuration settings

◊ Export of AD objects along with users and groups

◊View system information of all Windows PCs on your network

Smart Card Login and Authentication

DameWare Remote Support is the first remote access software tool that supports smart card login and authentication. Without using a smart card reader or middleware, you can get all the benefits of two-factor authentication during remote sessions in secure networks, such as in federal government institutions.

◊ Enhanced identification functions for remote connections

◊Two Factor Authentication for Remote Administration of Secure Networks

◊Authentication of remote computers through smart cards and PIN in the local system

◊Commitment with standards and security policies


Download Free Trial DameWare Remote Support