This is a software solution for technical support services (help desk) based on web technologies that allows you to manage all information transfer processes from one point. The system consists of several integrated units: application processing, asset tracking, procurement, contract management, self-service portal and knowledge base. The program will provide everything that is needed for the full-featured work of information technology support staff.
ServiceDesk Plus is available in three versions – Standard, Professional and Enterprise.
IT help desk software. The perfect starter kit to get your ticketing right.
◊Incident management
◊Self-service portal
◊Knowledge base
◊Multi-site support
◊SLA management
◊Help desk reports
Help desk + asset management. The right package for integrated IT Asset management.
◊Help desk management
◊IT asset discovery
◊Software asset management
◊Asset inventory reports
◊Purchase & contracts management
help desk + ITIL® + asset + project. The complete ITIL® ready ITSM suite with all features that an IT service desk needs.
◊Incident management
◊Problem management
◊Change management
◊IT project management
◊Service catalog
◊Asset management
◊CMDB (Available only on-premises)
